1. Return Timeframe
We offer a 30-day return window from the date you receive your product. If you are not satisfied with your purchase from rixlor.xyz, you can request a return and receive either a refund or an exchange, based on your preference.
2. Return Conditions
To be eligible for a return, the product must meet the following conditions:
- The product must be unused, in new condition, and undamaged.
- The product must be returned in its original packaging with all accessories, manuals, or other materials that came with it (if applicable).
- The return must be made within 30 days from the date of delivery.
3. Non-Returnable Items
Certain products are not eligible for return due to hygiene reasons or product-specific characteristics, including:
- Items that have been used or damaged by the customer.
- Products that can deteriorate or lose their value after being opened or used.
- Custom or special-order items.
4. Return Process
To initiate a return, please follow these steps:
- Contact us via email or our customer support phone number to notify us of your return request.
- Provide your order details and the reason for your return.
- We will send you detailed instructions on how to return the product.
- Once we receive the returned product and verify its condition, we will process your refund or exchange request.
5. Return Shipping Costs
- We will issue a full refund (excluding shipping costs) for any product that meets our return conditions.
- Return shipping costs are the responsibility of the customer unless the product is defective or was shipped incorrectly.
6. Refunds
Once we receive the returned product and verify its condition, the refund process will be completed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
7. Customer Support
If you have any questions about our return policy, please contact our customer support team:
- Email: admin@rixlor.xyz
We are always happy to assist you throughout your shopping experience at rixlor.xyz.